---
title: Chatbot – AI Abstraction
canonical_url: https://ai-abstraction.com/glossary/chatbot/
description: A program that replies to messages in a conversation. Most chatbots can only answer questions, unlike an AI agent, which can also take action.
last_modified: 2026-07-29
---

Glossary

# Chatbot

A program that replies to messages in a conversation. Most chatbots can only answer questions, unlike an AI agent, which can also take action.

A chatbot typically does one thing: it answers questions in a conversation window. An AI agent can do that too, but it can also carry out tasks, like booking an appointment, updating a record, or sending a follow-up, without a person doing the follow-through by hand. AI Abstraction builds agents, not simple chatbots.

[See every term in the glossary](/glossary/)

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## About AI Abstraction

AI Abstraction designs, builds, hosts, and maintains AI agents and workflow automation for small and mid-sized businesses. Based in Ridgewood, NJ, serving the New York–New Jersey metro area and remotely nationwide. Call 551-246-4338 or visit https://ai-abstraction.com/contact/.