---
title: CRM (Customer Relationship Management) – AI Abstraction
canonical_url: https://ai-abstraction.com/glossary/crm-customer-relationship-management/
description: The software a business uses to track contacts, leads, and customer interactions in one place, like HubSpot or Salesforce.
last_modified: 2026-07-29
---

Glossary

# CRM (Customer Relationship Management)

The software a business uses to track contacts, leads, and customer interactions in one place, like HubSpot or Salesforce.

A CRM is the system of record for a business’s contacts and sales pipeline. AI agents built by AI Abstraction are commonly connected to a CRM so that new leads, updated contact details, and logged conversations flow in automatically, instead of someone re-typing the same information a second time.

[See every term in the glossary](/glossary/)

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## About AI Abstraction

AI Abstraction designs, builds, hosts, and maintains AI agents and workflow automation for small and mid-sized businesses. Based in Ridgewood, NJ, serving the New York–New Jersey metro area and remotely nationwide. Call 551-246-4338 or visit https://ai-abstraction.com/contact/.