Managed AI agents · Ridgewood, NJ
AI agents that do the admin work. You approve what goes out.
For mortgage brokers, home care agencies, CPA firms and insurance brokers. Your agent reads email, chases documents, captures leads and keeps your CRM current. We monitor it 24/7, and nothing reaches a client until a person on your team approves it.
Free one-week pilot for qualified businesses · month to month · the founder answers the phone.
- 25+
- years of founder experience in production software
- 24/7
- monitoring, with critical issues handled automatically
- $299
- per agent per month to start, cancel with 30 days’ notice
The problem
Where the work slips today
Customers expect a reply the moment they reach out. Most small businesses lose leads after hours, bury staff in admin, scatter customer information and let follow-ups slip when everyone is busy.
Leads go cold after hours
A prospect calls at 7pm, gets voicemail, and calls the next business instead. By morning, the lead is gone.
Your staff is drowning in admin
Scheduling, data entry, and follow-up emails eat the whole morning, before anyone touches real work.
What does an AI agent actually do with a customer email?
Here’s a simplified, realistic example: a customer email arrives asking for a quote and a specific appointment time. The AI agent reads it, checks your CRM for the customer’s history and calendar availability, then drafts a reply and books a tentative appointment, and asks you to approve both before anything goes out.
Here is the same email, handled step by step:
Step through it. Use the arrow keys, or the buttons below.
Step 1 of 6A quote request lands in the shared inbox
- From
- Dana Whitfield
- Subject
- Quote for 3 windows + side door
A customer emails asking for a price on three windows and a side door, and says they would prefer next Tuesday afternoon. Nothing has happened yet. On a normal week this sits unread until someone has time, which on a busy site can be the following morning.
Step 2 of 6The agent pulls out what actually matters
- Customer
- Dana Whitfield
- Intent
- Request a quote
- Items
- 3 windows, 1 side door
- Preferred time
- Next Tuesday, afternoon
The agent reads the message and extracts the useful parts: who sent it, what they want, how much of it, and when they want it. This is the step people expect a chatbot to do. It is also the least interesting one, because reading the email is not the work. Acting on it is.
Step 3 of 6It looks the customer up before answering
- Record
- Existing customer
- Address
- 14 Oak Terrace, Ridgewood NJ
- Last contact
- Roof repair quote, 18 months ago
- Outcome
- Quoted, never booked
The agent checks your CRM and finds Dana is not a new enquiry. She had a roof repair quoted eighteen months ago and never booked it. That history changes the reply: this is a returning customer, not a cold lead, and the agent has the previous address and phone number already on file.
Step 4 of 6It finds a slot that actually exists
- 12:00 PMBooked
- 1:00 PMBooked
- 2:00 PMProposed
- 3:00 PMFree
- 4:00 PMFree
The agent checks your real calendar for next Tuesday afternoon. Two slots are already taken. One is genuinely free at 2:00 PM, so that is the one it proposes. It does not offer a time you cannot make, which is the failure mode that turns an automated reply into a phone call.
Step 5 of 6It writes the reply and holds a tentative slot
- Appointment
- Tuesday 2:00 PM, tentative
- CRM
- Enquiry logged against existing record
The agent drafts a reply in your wording, references the previous job, and offers the 2:00 PM slot. It pencils the appointment into the calendar as tentative. Nothing has been sent and nothing is confirmed. Both are sitting in a queue waiting for a person.
Step 6 of 6Nothing goes out until you say so
- Send reply
- Draft ready
- Confirm booking
- Tuesday 2:00 PM
Illustration. These buttons are not live.
This is the part that matters. The agent does not send the email or confirm the booking on its own. Both wait for you. You approve, edit, or reject, and only then does anything reach the customer. An agent that can act without asking is a liability in a business where a wrong price or a double booking costs real money.
Managed AI Agents
Managed service
We don’t hand you a prototype. We run it
AI Abstraction hosts your agent, monitors it, and handles model updates, all ongoing. Every month we review how it handles real conversations and refine it, so it gets more accurate the longer it runs instead of quietly breaking. You also get a monthly report and one named person to call.
See how this compares to doing it yourself, hiring a freelancer, or hiring an agency.
In plain terms: your agent’s status is checked continuously, day and night, with an alert the moment something needs attention, not after a customer notices first.
AI Abstraction offers six services for small businesses: managed AI agents, workflow orchestration, production engineering, answers from your own documents, lead intake and CRM, and compliance documentation. Each one works on its own or as part of a larger AI agent. Managed hosting runs $299 to $999 a month per agent, with a free one-week pilot for qualified businesses.
New to terms like workflow orchestration? See our plain-English glossary.
Managed AI Agents
Ongoing hosting, monitoring, and tuning, so your agent keeps working long after launch day. We do not hand you a prototype and walk away.
Workflow Orchestration
We connect the tools you already use, so information reaches the right place without retyping.
Production Engineering
Built like real software: reliable, monitored and ready to scale.
Answers From Your Own Documents
Your agent answers from your manuals and policies, not a generic script.
Lead Intake & CRM
From a photo of a business card to an updated CRM and a follow-up drafted for your approval.
Compliance & Documentation
Clear records of what your agent did and said, ready for review.
How it works
From first call to running agent
AI Abstraction builds an AI agent in four steps: mapping how work already moves through your business, building and testing the agent against real scenarios instead of a generic demo, deploying it alongside your team, and managing it every week after launch.
Integrations
Works inside the tools you already use
No need to rip out what’s working. AI Abstraction’s agents connect straight into the tools you already run, including Slack, Google Workspace, Microsoft Teams, QuickBooks, and Salesforce, so one action updates everywhere it needs to without anyone retyping it into a second system.
Who we are
Who's building your AI agent?
Jay Taheri, Founder & CEO, has more than 25 years in software engineering and systems reliability. When you call, that’s who answers, not an account manager reading from a script. AI Abstraction is based in Ridgewood, New Jersey, and every agent is built and managed here rather than handed to a vendor.
Last updated
FAQ
Questions owners actually ask
How much does this cost?
AI agents from AI Abstraction have a one-time build fee ($2,999-$8,999 depending on complexity) plus ongoing managed hosting from $299 to $999 a month per agent, with a free pilot before either cost applies. Billing is month to month, with 30 days' notice to cancel.
Will my team have to learn a whole new complicated tool?
No. The agent works inside the tools you already use, like your email, calendar, and CRM, so there's nothing new for your team to log into or learn.
How long does it take to get started?
You can be running a free pilot within about a week of getting in touch. A full build after that varies by project. We'll give you a realistic timeline once we've mapped how work moves through your business today.
Will this replace my staff?
No. It handles the repetitive, always-on parts of the job, like answering after-hours calls or logging leads, so your team can spend time on the things that need a person.
What happens if it breaks?
That's what Managed AI Agents is for. We monitor it, get alerted before you notice a problem, and fix it. It's part of the ongoing service, not an extra call you have to make.
Do I need my own IT person?
No. We handle the technical side, from setup through ongoing maintenance. You tell us what you need; we run it.
What data do you need from us?
Only what the agent needs to do its job: things like your call scripts, FAQs, and the systems you want it connected to. We'll walk you through exactly what's needed before we start.
See every question we get asked, grouped by topic.
Get started
See what an agent would handle in your business
A 30-minute call, and we’ll tell you honestly whether an agent is the right fix.
Free one-week pilot for qualified businesses. Month to month, cancel with 30 days’ notice.