Glossary

SLA (Service Level Agreement)

A written commitment for how fast a problem will be responded to, based on how serious it is.

An SLA sets clear expectations for response time when something goes wrong, usually sorted by how serious the issue is. A critical outage might get an immediate, automatic response, while a minor issue might be addressed within a day or two. AI Abstraction’s managed plans each come with their own response-time table, so a business knows exactly what to expect.

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